We answer some of the most frequently asked questions that new merchants ask.
Q. What kind of training do you provide?
A. North American Bancard offers credit card terminal training and reprogramming for credit card terminals to better assist our merchants.
Q. What is a chargeback?
A. Chargebacks are transactions that are disputed by the cardholder or the cardholder’s issuing institution. A chargeback occurs when a cardholder disputes a charge or when proper card acceptance and authorization procedures were not followed. When a merchant receives a chargeback, its deposit account is debited for the indicated amount. In addition to the chargeback, the merchant may incur a fee if he failed to follow card acceptance and authorization procedures. Reasons for chargebacks include a cardholder dispute or an error in handling on the part of a merchant’s staff. Obtaining proper authorization and adhering to correct processing procedures can minimize chargebacks.
Q. How often should I batch?
A. North American Bancard recommends that you batch your transactions every day.
Q. Should I connect my terminal through a phone or Internet line?
A. It is personal preference, but the choice could ultimately depend on what type of credit card processing machine you decide to get for your business. If you opt to use a telephone line, be sure to have a dedicated landline because things like call waiting and other incoming calls can interrupt, or cancel a transaction. A number of businesses prefer using an Internet-connected terminal for faster transactions and don’t need to dedicate a landline for their terminal.
Q. What is Near Field Communication (NFC) and how does it work?
A. NFC allows two equipped devices that are placed near each other to exchange bits of data. For this to work, both devices need an NFC chip. These transactions are considered safe because it creates an unique digital signature.
Q. What is an Issuer vs. an Acquirer?
A. A financial institution that maintains the merchant credit card processing relationship and receives all transactions from the merchant to be distributed to the card member banks is an Acquirer. An Issuer is a financial institution that issued the credit card to an individual or business.
Q. How soon will I get my deposits?
A. It will take 48 hours, or Next Day Funded (except on banking holidays) if your account qualifies after you settle/batch your POS for your funds to post to your bank account.
Q. What is the length of my Merchant Agreement?
A. A North American Bancard service agreement is typically 3 years; however most merchants qualify for a month-to-month!
Q. What is PCI?
A. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that companies that process, store, or transmit credit card information maintain a secure environment.
Q. Why am I being charged a PCI fee?
A. The Annual PCI Service Fee is assessed by North American Bancard to mitigate the costs associated with becoming and maintaining compliance, updating terminal software, and replacing non-compliant hardware.
Q. Why do I need to be PCI compliant?
A. PCI compliance is required for anyone that accepts, stores, or transmits payment card information. The PCI mandate is part of the Card Brand operating regulations under which businesses or individuals are allowed to operate merchant accounts and accept cards for payment. The terms and conditions you sign when you open an account with us state that Card Brand operating regulations must be adhered to. For more information visit https://www.pcisecuritystandards.org/
Q. How do I change my High Ticket Amount?
A. A written request to update your high-ticket amount is needed. You must fax your request to 248-283-6260. Additional information may be requested after review of your letter.
Q. Is North American Bancard a bank?
A. No, North American Bancard is a multifaceted payment solutions provider. As a credit card processor, NAB processes more than $34 billion annually in credit card transactions for more than 250,000 merchants accounts across the United States.