“If you have always done it that way, it is probably wrong.” - Charles Kettering, Engineer
Always doing something a certain way, simply because it’s always been done that way, doesn’t mean it’s the only right way to do things. Don’t be afraid to try new things or get a second opinion on how you operate your business. In fact, any small business just starting up should expect change. In order to be successful, growing operations and industry trends will inevitably mean running things differently. As a small business owner, you must learn to embrace the changes as they are meant to make operations run smoothly. Although there may be a learning curve to any change, it is almost always worth learning.
For example, change came to the credit card processing industry when cards started to change from magnetic stripe cards to EMV chips. Businesses learned to adapt to the new payment system to accommodate the customer and encourage their own business to evolve.
Take your change step by step and, if possible, know when it’s coming. If your small business needs new technology or software to continue to expand, plan a date or a certain level of customers at which you will transfer to the newer platform. The same goes for locations; if you need space to accommodate the growing customer base, figure out at what point you will start to make that transition and what metric you will base it on.
Born in 1876, Charles Kettering was not only an engineer, but also a businessman, holding 186 patents. Kettering went from being the founder of Delco to being the head of research at General Motors. Before being on the cover of Time magazine in 1933, Kettering invented both the electrical starting motor and leaded gasoline, along with many other smaller inventions.
Some of his other quotes include:
“High achievement always takes place in the framework of high expectation.”
“A problem well stated is a problem half solved.”
“Believe and act as if it were impossible to fail.”
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