1. Use a process for everything.
2. Know which jobs to avoid.
3. Document everything.
4. Build a customer contact list and use it.
5. Ask for referrals and get them.
6. Don’t always be the lowest bid.
7. Don’t save the customer money at your company’s expense.
8. The customer is NOT always right.
9. Maximize every contact.
10. Don’t try to do it all yourself.
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